Scan Tickets and Check Guests In With Any Phone

Frequently Asked Questions

• What devices are compatible with the scanning app?

  The app works on both iOS and Android devices, with support for smartphones and tablets. You can download our app from the Apple App Store or Google Play Store.

• How many phones can scan at the same time?

  As many as you need. Every phone checks tickets against the same guest list, so a ticket scanned at one entrance turns yellow at the next. Everyone who scans logs in with their own account and needs at least the read right on your tickets.

• What do the colours on the scanner mean?

  Green means a valid ticket, and the guest is checked in. Yellow means the ticket was already checked in before. Red means the ticket is not valid: it belongs to another event, it was cancelled or refunded, it has no access to this zone or, when you enforce time slots, it is outside its time slot.

• Can I scan tickets without an internet connection?

  Yes. Although it is best to have an internet connection available on all smartphones used to scan tickets, we offer an innovative offline mode in case the connection drops. You can download your guest list before the event and use the app offline for check-in. The system will automatically sync all check-in data once you're back online. Keep in mind that in offline mode, devices cannot sync, meaning the same ticket could be scanned and allowed at multiple entry points. This is prevented when working online.

• Can I control who enters which zone?

  Yes. With zones, every phone chooses the entrance it scans at: the main entrance or a specific zone, such as a VIP area. A ticket without access to that zone turns red. A guest who comes into a zone without passing the main entrance gets a note, for your information.

• What if a guest forgot their ticket?

  Search for the guest by name in the scanner and check them in by hand. This needs an internet connection. You can also resend the confirmation from your guest list, or download the ticket and send it yourself.

• Does the scanner refuse refunded tickets?

  Yes. A ticket you cancelled or refunded turns red at the door. Keep your scanners online where you can: a phone that is offline uses the guest list it last downloaded, so it only learns about a refund once it is back online.

• Do I need .PRO to scan tickets?

  No. Scanning is included for every event, and your door team only needs the read right on your tickets, not a .PRO licence of their own. .PRO adds extras such as badge printing and wallet passes.

• Can I print name badges when guests check in?

  Yes. With a .PRO membership you can switch badge printing on per event. Connect a Bluetooth Zebra label printer to the phone or tablet running the scanner app, and the first valid scan of each ticket prints a 100 x 50 mm badge with the guest's name, their seat if the ticket has one, and the ticket's own QR code, so the badge scans just like the ticket. You can reprint from the scan result or by searching for the guest by name. Because badges carry real names, the event needs full names switched on for the scanner app. That is a deliberate privacy opt-in: by default, attendee names are anonymised on every scanner phone.

• What printer do I need to print badges?

  A Zebra ZD421D Link-OS label printer with Bluetooth. Zebra printers understand the print job natively, so there is nothing to install on the phone. Pair the printer once in your phone's Bluetooth settings, set it up in the app, and print a test label. Scanning itself never needs a printer, and if the printer is out of reach the check-in still goes through, with a note that the label was not printed.