Yes, the reviews on eventplanner.net are authentic. We use a unique and safe review system. Intelligent algorithms and manual controls guarantee authentic reviews.

The measures we take to prevent fake reviews are as follows:

• Each review is checked by one of our employees. Unwanted language, violations of our guidelines, ... are filtered out immediately. Our moderators are also trained to recognise fake reviews.
• Intelligent algorithms and manual checks ensure that reviewers who write about their own company are blocked. After all, nobody benefits from fake positive reviews.
• The company being reviewed has 14 days from notification to confirm that it knows the reviewer as a customer. If no response is given within that window, the review is automatically considered accepted and published. For example, we exclude negative reviews from competitors (something that most review sites have to deal with). The event company sees the company name and the reviewer's name for this check, but, of course, not the review itself, so it cannot block negative reviews. When a company indicates that the reviewer is not a customer (and therefore the review will not be published), the review can still be posted if the reviewer can prove they were a customer (for example, with an invoice, email correspondence, or booking confirmation). Once the 14-day window has passed, a manual appeal procedure remains available. This process incurs costs and is initiated only when there are valid grounds to deviate from the standard procedure. A paid appeal does not guarantee removal - the same rules apply, and if the reviewer can prove they were a customer or had contact with the company, the review remains online. This is to prevent companies from rejecting customer reviews if something went wrong at their events.
• Every reviewer must validate their e-mail address via a confirmation link sent by e-mail. In this way, we prevent the posting of reviews in someone else's name.
• When violations of the rules to post a review are found, appropriate measures are invariably taken such as blocking the accounts involved or, in the case of fraud, a complaint to the police.
• Despite all the safety measures, if you still come across a suspicious review, let us know via abuse@eventplanner.be

You can also view the full review flow in the flow chart below :