Ticketmaster data breach: what it means for event organisers

Ticketmaster data breach: what it means for event organisers

Ticketmaster, a leading platform for event ticket sales, recently confirmed a significant data breach. The ShinyHunters hacking group claims to have stolen 1.3TB of data from 560 million Ticketmaster users.

This breach includes personal information such as names, addresses, email addresses, phone numbers, partial credit card details, and Ticketmaster account information like ticket sales and event details.

Impact on event organisers

For event organisers, the implications of such a data breach are severe. Especially given their responsibility for managing large volumes of customer data. When personal and sensitive data is compromised, it not only undermines the trust of customers but also poses substantial risks to their operations. Here's why this breach is particularly concerning for event organisers:

  • Trust Erosion: Customers expect their personal information to be secure. A breach of this magnitude can erode trust in the involved organisers, potentially impacting future sales and attendance. As an organiser, you are responsible for the data, with the ticket platform acting as a sub-processor of your activities in most cases.
  • Financial Risks: If the stolen data includes credit card information (or partial payment data), that could lead to financial fraud and identity theft. Organisers might face financial liabilities and damage control costs if their attendees' data is misused.

Beyond the immediate impact, there are numerous follow-up actions required: notifying all your customers about the breach, informing authorities, addressing legal issues, coordinating damage control, and more. So, it’s a nightmare you want to avoid.

Importance of data security

This breach underscores the critical importance of data security for event organisers. Choosing event tech vendors with robust security measures is paramount. Here are key points to consider:

  • ISO27001 certification: Opt for event tech vendors with ISO27001 certification or similar security standards. This certification ensures that the vendor adheres to international best practices for information security management.
  • Regular security audits: Ensure that your tech vendors conduct regular security audits and updates to protect against new and evolving threats.
  • Data encryption: Use platforms that encrypt sensitive data both in transit and at rest. This makes it significantly harder for hackers to access and misuse data.
  • Incident response plan: Have a comprehensive incident response plan in place. This includes immediate steps to take in the event of a data breach to minimize damage and recover swiftly.

Steps for Ticketmaster users

If you are a Ticketmaster user, here are some steps to protect yourself in light of the breach:

  • Change your password: Although passwords may not have been compromised, it’s a good precautionary measure to change your Ticketmaster account password.
  • Monitor credit card activity: Consider using credit monitoring services like Equifax or Experian to detect any unusual activity that might indicate identity theft or fraud.
  • Be cautious of phishing: Be vigilant about potential phishing attempts that may arise following such breaches. Do not click on suspicious links or provide personal information in response to unsolicited requests.


The Ticketmaster data breach is a stark reminder of the vulnerabilities in digital systems that handle sensitive information. For event organisers, it highlights the necessity of stringent data security measures and the importance of partnering with tech vendors that prioritise information security. By taking proactive steps, event organisers can protect their customers, their reputation, and their business operations from the fallout of data breaches.


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